Where does MiM Box ship?
MiM Box currently ships Victoria wide.

When will my order ship?
Express orders placed by 2pm each day will be packed and shipped on the same day.
Express orders placed after 2pm will be shipped the next day.
Local delivery (within 15km radius of Melbourne CBD) orders placed by 10am will be packed and delivered the same day.
Local delivery (within 15km radius of /Melbourne CBD) orders placed after 10am will be packed and delivered the following day.

How much is shipping?
Shipping is free on all orders over $80.
If your order is under $50, shipping rates apply.
Express shipping is $14.95.
Local, same day delivery (if ordered by 10am) is $14.95.

How long does shipping take?

Express shipping:

For orders sent with Express shipping, Australia Posts next day delivery guarantee covers 80% of Australian business addresses, private addresses and Post Office Boxes. Outside metropolitan areas guaranteed service is to and from townships only. If your gift is being sent to an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won't be covered by their next day delivery guarantee.

Local delivery:

For those living within a 15km radius of Melbourne CBD, we offer business day local delivery.
For orders placed before 10am, gift boxes will be delivered the same day.
For order placed after 10am, gift boxes will be delivered the following business day.

Returns

As a personalised gifting service, MiM Box does not offer refunds or returns, unless the gift or item/s is deemed damaged or faulty.

Should you experience issues of the above nature, please notify us as soon as possible at hello@mimbox.com.au and we will replace the damaged goods. Please include your order number and reason for exchange.

Should MiM Box not be able to replace an item, we will offer a refund or credit note in exchange.

MiM Box adheres to all obligations under the Australian Consumer Law.